• Rocking Horse Shop

Privacy & Cookies

CUSTOMER PRIVACY POLICY

'The Rocking Horse Shop Ltd.' is a company registered (No.3733336) in England and Wales (collectively referred to as "The Rocking Horse Shop Ltd.", “TRHS”, "we" or "us" in this policy).

OVERVIEW

Maintaining the security of your data is a priority at TRHS, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. TRHS is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies whether you visit our store(s), use your mobile device or go on line, provides you with information about:

  • how we use your data;
  • what personal data we collect;
  • how we ensure your privacy is maintained; and
  • your legal rights relating to your personal data

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HOW WE USE YOUR DATA

General

TRHS uses your personal data:

  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to manage any registered account(s) that you hold with us
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • for market research purposes – for us to be able to understand your needs better;
  • to enable TRHS to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

 

Marketing

Promotional communications

TRHS uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest TRHS offers.

TRHS aims to update you with regards to information about products & services that are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time.

Sharing data with third parties

Our service providers and suppliers

In order to deliver your order we need to share your personal data with our delivery service providers.

TRHS only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean that they can only use your data to provide services to TRHS and to you, and for no other purposes.

 

Other third parties

Aside from our service providers, TRHS will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • credit reference agencies where it is necessary for card payments;
  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in the event of court cases);
  • for the prevention, detection, investigation of a crime or the prosecution of offenders; and
  • for the protection of our employees and customers.

 

International transfers

To deliver products and services to you, it is sometimes necessary for TRHS to share your data outside of the European Economic Area.

This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to specific rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.

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WHAT PERSONAL DATA DO WE COLLECT?

TRHS may collect the following information about you:

  • your name;
  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • previous and existing purchases and orders made by you;
  • your on-line browsing activities on TRHS websites;
  • your password;
  • your payment card details, when you make a purchase or place an order with us;
  • your communication and marketing preferences;
  • your location;
  • your correspondence and communications with TRHS;

 

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HOW WE PROTECT YOUR DATA

Our controls

TRHS is committed to keeping your personal data safe and secure. Our security measures include: 

  • encryption of data;
  • regular cyber security assessments of all service providers who may handle your personal data;
  • security controls which protect the entire TRHS IT infrastructure from external attack and unauthorised access; and
  • internal policies setting out our data security approach and training for employees.

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WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

TRHS will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from TRHS asking you to do so, please ignore it, do not respond and contact us immediately.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to TRHS and more generally: -

  • keep your account passwords private. Remember, anybody who knows your password may access your account.
  • when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or  other personal data that can be easily obtained. We also recommend that you frequently change your password.
  • avoid using the same password for multiple online accounts.

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YOUR RIGHTS

You have the following rights:

  • the right to ask what personal data that we hold about you at any time,
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge;
  • (as set out above) the right to opt out of any marketing communications that we may send you. If you wish to exercise any of the above rights, please contact us using the contact details set out below.

 

Legal basis for TRHS processing customer personal data General

TRHS collects and uses customers’ personal data because is it necessary for:

  • the pursuit of our legitimate interests (as set out below);
  • the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
  • complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

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COOKIES POLICY

What are cookies?

Like most websites, TRHS websites use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop safety with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

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CONTACT INFORMATION

If you have any questions about how TRHS uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 01759 368737
  • e-mail us at: info@rockinghorse.co.uk
  • write to us at The Rocking Horse Shop Ltd, Manor House Farm, Fangfoss, York, YO41 5JH

UPDATES

This policy was last updated in May 2018

 

 

 

Featured Products

" I have to agree with all the positive reviews already made on the 3 day workshop on carving a rocking horse head. I experienced a very well organised course on learning the techniques for using the tools on solid wood without messing up the head right away, leading on to shaping the head as you would like. Just follow what is demonstrated step by step and you will end up with a very professional looking horse’s head and a good working knowledge of how to use the tools. I had already assembled the Large Rocky and carved the body but I needed some practise on a head. This was just what I needed. I am now full of enthusiasm to complete the Large Rocky. Most enjoyable, full of fun and a fabulous active holiday. There were six of us on the course and there were six good looking heads after only three days. I could not recommend this workshop more highly. The only negative is that I had to go home afterwards. "

David Smith

" As a competent hobby woodworker, but with no woodcarving experience. Miraculously, at the end of three days, I found myself in possession of a very presentable carved head, greatly exceeding my expectations. Michael is an excellent teacher, able to give just the right level of help or advice to a pretty varied bunch of students. Everyone at the Rocking Horse Shop was very pleasant and helpful. Well worth travelling all the way from Kent to Yorkshire for the experience. "

Geoff Gymer

" An excellent course! Michael is a very talented wood carver and a very good teacher with a very relaxed stile. I was amazed at how well my "head" turned out, not having carved anything at all before. I would highly recommend this course. All members of the Rocking Horse Shop staff were very friendly and extremely helpful. "

Frank Jarvie

" This is just to say how delighted I am with our restored rocking horse which arrived safely yesterday.  The handsome horse seems a far cry from the poorly horse we dropped off in May and it is now in pride of place in the dining room awaiting introduction to the grandchildren next week.   It has been a pleasure to deal with your enthusiastic team and the result is great. It arrived on time as agreed and on budget. "

Rosemary Burke

" For woodworkers we offer a range of exclusive DIY plans supported by prepared timber packs, quality accessories & tack and specialist tools. We also hold regular carving courses with tuition by Anthony Dew."

" Amazing 3 days. Feel like we worked hard but enjoyed every minute. Great all round experience and will definitely recommend it to anyone -everyone!!!  - Georgina Hedley-Smith I have now finished the horse I started with Peter and  wanted to say thank you for the expert help and to thank all the Rocking Horse Shop for their help, support and motivation.  I enjoyed the occasion very much and it did as I expected and kick started my making efforts again this winter.  I have made 8 horses to date and have another two on the go for my grandchildren. Thank you once again. Keith Jennings I attended the “little rocky” course in Oct,  I would like to thank you and Peter for a really enjoyable three day’s (and three lovely lunches) the 2 youngest g/children are looking forward to “one we can ride”. Thank You Mark Soper Loved the course and will be recommending it to members of the Hornsea art society and my arty friends.Thanks again for a lovely weekend.  My horse who I have named Samson (with his long hair) takes pride of place. Tamar Simpson from Hornsea. "

Tamar Simpson from Hornsea

" A cracking course. Michael builds confidence in both your woodcarving skills but also your artistic interpretation - by the end your horse's head may not look exactly like one of his but it will be pretty darn good! "

Leon Walker

" What a great way to spend 3 days! It was with some trepidation that I arrived at The Rocking Horse Shop to become a student at the 'Carve a Head' course. I had minimal experience with woodwork having made some small wooden toys, but had never tried my hand at carving. The first thing to be said is how friendly everyone was, only 2 mins after entering the premises I had a cup of coffee in my hand. You were never rushed, everything from carving techniques to use of special power tools was very well explained. All 5 students ended up with rocking horse heads that we could be proud of. We had learned the basics of a great craft and had some fun along the way. I have the rest of the timber pack and am now looking forward to completing the whole rocking horse.?If you have ever considered trying your hand at carving or making a complete rocking horse, then put it off no longer, this is the course for you. I can't recommend it highly enough. "

Paul Lattimore

" I just want to say how wonderful our new rocking horse that you delivered last week is.  It really is a fantastic work of art and I wish to express my sincere thanks to all who worked on it.  It really did exceed all my expectations.  So a massive thank you to everyone. - Brian Simpson Just to let you know all three horses have been safely received and they are all perfect.     Thank you so much Kind Regards Pam Bolt "

Pam Bolt

" Its hard to find new words to describe this course after looking at all the past reviews. Lets just say it was everything and more that I'd hoped but with great Yorkshire Hospitality thrown in. What a team they have down there. With very little carving experience I came away with a head -- and the rest of the kit to build the whole horse at home. Went on the course at the end of June and I have a completed horse sitting in my conservatory today 2 months later. Support from the Team has been great throughout. Believe me they wont leave you out there on your own if you need assistance. One complaint -- they don't tell you that this is very very addictive. One problem -- which horse to do next. If you are dithering about going on this course, don't, just book it   "

Mike Booth

" Every horse is a hand-crafted individual. Ready-to-ride horses are available from stock, or you can commission a 'Special', made to your own preferred size and style. Horses can be shipped to any destination."

" I am writing to express my appreciation for the great customer service I have received from The Rocking Horse shop during making a Large Rocky Rocking Horse. On the three occasions I either phoned or emailed I was given helpful and friendly advise which was followed by a speedy delivery. - Rob Stephens Once again the service received from The Rocking Horse Shop has been absolutely superb as always.  Also, all the projects I have completed so far have given me an enormous amount of pleasure.  Best regards Harry Crampton Thank you – Little Rocky is absolutely charming and excellent value for money. - "

Mr & Mrs Probett

" We love the rocking horse - it is absolutely as we wanted it. Thank you!  "

Denise Caruth Stevenson

" Highly recommended. I'd never done any woodcarving before and managed to leave with something that looked like a rocking horse head! Very relaxed and friendly atmosphere on the course and I liked the format of Mike demonstrating each stage before letting us loose to have a go ourselves. He provided as much or as little help as requested and at no stage was I ever made to feel like I was going to fail. I am determined to complete the full horse and have in fact now purchased the materials to do so. Go on, give it a go!!! "

Mark Levis

" For me it was a first working with sharp chisels and wood but within the first hour of the course we were given enough confindence to begin to shape our horses heads and by the end of the three days we all came away with heads we could hold up with pride. The whole course was well planned and we never were never made to feel the beginers we were. I now have an almost complete horse getting ready for his saddle, main and tail after countless hours of fun and head scratching. Try it! "

Bob Hacking

" Had an great time and learned quite a bit in the three days I was there and it was my first course on carving and I will def think of doing something else again soonish lol. The team made me very welcome and have no hesitations what so ever in recommending this course. "

Ian Wilson