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'The Rocking Horse Shop Ltd.' is a company registered (No.3733336) in England and Wales (collectively referred to as "The Rocking Horse Shop Ltd.", “TRHS”, "we" or "us" in this policy).
Maintaining the security of your data is a priority at TRHS, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. TRHS is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit our store(s), use your mobile device or go on line, provides you with information about:
HOW WE USE YOUR DATA
TRHS uses your personal data:
TRHS uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest TRHS offers.
TRHS aims to update you with regards to information about products & services that are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time.
Sharing data with third parties
Our service providers and suppliers
In order to deliver your order we need to share your personal data with our delivery service providers.
TRHS only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean that they can only use your data to provide services to TRHS and to you, and for no other purposes.
Other third parties
Aside from our service providers, TRHS will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
To deliver products and services to you, it is sometimes necessary for TRHS to share your data outside of the European Economic Area.
This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to specific rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.
WHAT PERSONAL DATA DO WE COLLECT?
TRHS may collect the following information about you:
HOW WE PROTECT YOUR DATA
TRHS is committed to keeping your personal data safe and secure. Our security measures include:
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
TRHS will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from TRHS asking you to do so, please ignore it, do not respond and contact us immediately.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to TRHS and more generally: -
You have the following rights:
Legal basis for TRHS processing customer personal data General
TRHS collects and uses customers’ personal data because is it necessary for:
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
What are cookies?
If you have any questions about how TRHS uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
This policy was last updated in May 2018